Garage door opener would not move the panels due to a stuck drive system.
It didn't take long to ascertain the problem. Oftentimes in chain drive garage door openers, the chain is the component that tends to cause problems over time. In Ms. Dupont's case, a broken opener chain was indeed the reason the system was failing to lift the panels. We replaced the broken opener chain with a new one, adjusted it to the appropriate tension level, and tested the system a few times to ensure top performance.
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